About Us

Contact information:

Email:  brad@alterealitygames.com

By standard mail:

Alter Reality Games
342 East Smith Road
Medina, OH 44256

By phone (330)952-0936

Shipping Information:

We generally process and ship orders with-in 24 hours after we receive them. We are now shipping 7 days a week! (Exceptions Holidays and Pre-orders, see below). Please be aware that there are certain exceptions to shipping times due to Credit Card processing, or Item availability. If there is going to be a delay of more then 1-2 days with your order we will contact you via email or telephone to explain.

Refund, Returns and Cancellation Policies:

We want you to be completely satisfied, We can take your return with-in 7 days of the receipt date of the product. Please note shipping can not be refunded, we can only refund actual price of the item returned. You will be credited back what you paid minus a 15% restock fee, unless the return is for damage product or our error no restock fee will be charged in those cases. Your return must be in NEW, SEALED or UN-OPENED Condition and exactly the way it was sent to you.

OTHER INFORMATION: We reserve the right to limit quantites of an item purchased or make adjustments if needed. Our goal is to offer a great selection for our customers. We are not a distributor or sell to other on-line stores.

OTHER DISCLAIMER: In the event of a pricing error, policy change, inventory error on banned or unbanned cards, announcement of a card being reprinted, a new card is printed that makes an old card good and everyone (dealers and players) are trying to snipe items for ebay purposes, and/or a customer somehow placed an order from a cached page after an item was already priced up we reserve the right to refuse any sale for any reason.

Pre-Orders Policy:

All pre-orders require full payment at the time the pre-order is placed. We use many different distributors to get more product and receive on time or a little early. Alter Reality attempts to fill every single order. Sometimes, for reasons out our control delays, augmentations, or cancellations somes become necessary.

We reserve the right to cancel any orders for any reason at any time and for any reason.

We reserve the right to change prices at any time. We prefer to never change a price once it's been offered for pre-order. However, because of the very nature of the collectible business we sell it is rare to have all of the information on product distribution that is required to make an intelligent decision on the correct price of a product. Sets and any other items that we assemble do not have a guaranteed pre-order price. If a price increase is required we will notify you via email, if we do not have a response we will cancel your order as we would never take payment without authorization.

If the customer adds instock items to their pre-order, the items in stock will not ship first, they will be pulled & boxeed then shipped with the pre-order item within 1 day of the pre-order items release date.